With the passing of Russell Ackoff last month, the
systems thinking world lost not only a great thinker,
but a communicator who was able to go straight to the
heart of organizational challenges with clarity and
good humor. There was nothing he enjoyed more
than having a little fun at the expense of management
orthodoxy: "Since mistakes are a no-no in most
corporations, and the only mistakes identified and
measured are ones involving doing something that
should not have been done, the best strategy for
managers is to do as little as possible. No wonder
managerial paralysis prevails in American
organizations." In the article below, you'll enjoy
hearing Russell's own reflections on the role he
played in advancing the field of systems thinking.
A Lifetime of Systems Thinking |
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Editor's Choice: Remembering
Russell Ackoff
This article is drawn from a speech
given by Russell Ackoff at a Villanova
University conference honoring his lifetime of work in
systems theory and practice--and celebrating his 80th
birthday. In the address, Russell, who died last month
at the age of 90, reflects on what he enjoyed most
about being a lifelong systems thinker. This article
was reprinted in The Systems Thinker by
permission of Plenum Press.
When one reaches 80, one is considered to be
ripe and ready for picking. Picking usually consists of
the pickers asking the pickee to reflect back on the
wisdom he has gained over his lifetime. This request
is based on the false assumption that wisdom
increases with age. The pickee is then expected to
share with the pickers the bits of wisdom he or she
may have accumulated. Unfortunately, my bag of
wisbits is empty. Whatever I may have once
possessed, I have dissipated in my writings.
Pickers may also falsely assume that the clarity
with which one can foresee the future increases with
age. The fact is that whatever we can see clearly about
the future we will take steps to prevent from
happening. As Kenneth Boulding once said, If we saw
tomorrow's newspaper today, tomorrow would never
happen. Unfortunately, as you know, I have no interest
in forecasting the future, only in creating it by acting
appropriately in the present. I am a founding member
of the Presentology Society.
I also have no interest in reconstructing the past
as I would like it to have been. I learned from it
precisely because it wasn't what I expected, which
also explains why I don't remember it. Furthermore,
you cannot learn from my mistakes, only from your
own. I want to encourage, not discourage, your
making your own. Now where do these self-indulgent
reflections leave me? Not surprisingly, where I want to
be: discussing the most important aspect of life,
having fun. For me there has never been an amount of
money that makes it worth doing something that is not
fun. So I'm going to recall the principal sources of the
fun that I have experienced.
Denying the Obvious I have very much
enjoyed denying the obvious and exploring the
consequences of doing so. In most cases, I have
found the obvious to be wrong. The obvious, I
discovered, is not what needs no proof, but what
people do not want to prove. I have been greatly
influenced by [satirist] Ambrose Bierce's definition of
self-evident: "Evident to one's self and to nobody
else." Here is a very small sample of the obvious
things I have found to be wrong:
Improving the performance of the parts of a
system taken separately will necessarily improve the
performance of the whole. False. In fact, it can
destroy an organization, as is apparent in an example
I have used ad nauseum: Installing a Rolls Royce
engine in a Hyundai can make it inoperable. This
explains why benchmarking has almost always failed.
Denial of this principle of performance improvement
led me to a series of organizational designs intended
to facilitate the management of interactions: the
circular organization, the internal market economy,
and the multidimensional organization.
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We're celebrating 20 years of Systems Thinking in Action |
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The 20th
Annual Pegasus Conference
November 8 - 10,
2010
Boston, Massachusetts Marriott Copley
Place Hotel
"The 2009
Pegasus Conference
was quite simply the best conference I have ever
attended. This was partly due to the excellent facilities
and professional manner in which organizational staff
orchestrated each minute detail; partly due to the
excellent speakers and sessions; and--most
important--partly due to the people. To be able to
speak with a university director, a physician turned
chief knowledge officer, several educators from the
Netherlands, Chicago, and Eastern Canada--and so
many more: That was a mind-blowing treat! Simply
excellent." --2009 Pegasus Conference
Participant Douglas Ross Leadbetter, M.Ed.
Make connections that last a lifetime and
build your skills for thriving in conditions of
accelerating complexity. At the 2010 Pegasus
Conference, keynote presenters
Daniel H. Kim and Peter Senge will
help us celebrate 20 years of Systems Thinking in
Action by looking forward to the next frontiers for
learning and leading.
A call for proposals will be published in January. Stay
tuned for more program details as they become
available.
When you register
before December 31, you save $700 off the full
conference rate. Even lower rates available for teams
of four or more. Call 1-781-398-9700 for more
information.
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A Teacher Who Made a Difference in My Life |
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by Adriano Pianesi, from the
Leverage Points blog
At the beginning of my
session at the 2009 Pegasus Conference, "The
Learning Construction Site: Unlearning and
Rebuilding New Knowledge," I asked attendees to
write down the name of a teacher who had made a
difference in their lives. Because the session focused
on good practices for making learning relevant to
learners, I wanted participants to reflect on their
experiences and share what they perceived as the
observable behaviors that made that person
successful. When we separate behaviors from
personality, we realize that anyone can learn effective
teaching practices. People's reflections
are
captured here.
One participant from China mentioned "Albert
Einstein" as his most significant teacher. He went on
to say, "In a dictatorship, I never had a teacher who
made a difference in my life. So my inspiration to learn
came from reading the books of Albert Einstein."
I had done this learning task in my workshop for
years. This was the first time that I was confronted
with the fact that the horror of a totalitarian regime
might rob people even of the basic nurture for the soul
that is the inspiration that comes from a great teacher.
It takes courage to learn under those conditions. I
never realized how this learning task was in fact
asking people to share how courageous individuals
can shape and inspire our own courage.
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Opening to Power and Love at Work |
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A 90-Minute
live webinar with Adam Kahane
Getting Unstuck: Solving
Tough Problems Through Power and
Love
"Power" and "Love" are words that we
don't hear very often at work. But these words
represent forces that are constantly at play in dynamic
human systems. We feel them when tensions arise
between an organization's drive to pursue its mission
and its desire to maintain the economic, social, and
environmental sustainability of the system it's
operating in. We feel them when an individual
struggles to choose between advancing his or her
own agenda and serving the needs of the team.
In this session, internationally acclaimed facilitator
and author Adam Kahane will draw on his
extensive experience with some of the world's most
complex and vital change initiatives to offer practical
guidance on effectively balancing the dual forces of
power and love in your work.
Learn more and register...
Worth A Thousand Words: Seeing
Problems Through Causal Loop
Diagrams
Causal loop
diagrams (CLDs) are powerful tools for diagnosing
organizational problems and identifying the places
where your change efforts are likely to be most fruitful.
In this recorded webinar, Greg Hennessy highlights
key steps in developing a systemic strategy and
demonstrates tools and techniques for implementing
that strategy.
Order
#WEB0904
$109.00
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"We do not grow absolutely,
chronologically. We grow sometimes in one
dimension, and not in another; unevenly. We grow
partially. We are relative. We are mature in one realm,
childish in another. The past, present, and future
mingle and pull us backward, forward, or fix us in the
present. We are made up of layers, cells,
constellations."
--Anais Nin
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