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November 2009, Issue 115

 

With the passing of Russell Ackoff last month, the systems thinking world lost not only a great thinker, but a communicator who was able to go straight to the heart of organizational challenges with clarity and good humor. There was nothing he enjoyed more than having a little fun at the expense of management orthodoxy: "Since mistakes are a no-no in most corporations, and the only mistakes identified and measured are ones involving doing something that should not have been done, the best strategy for managers is to do as little as possible. No wonder managerial paralysis prevails in American organizations." In the article below, you'll enjoy hearing Russell's own reflections on the role he played in advancing the field of systems thinking.

In This Issue
  • Opening to Power and Love at Work
  • A Lifetime of Systems Thinking
  • We're celebrating 20 years of Systems Thinking in Action
  • A Teacher Who Made a Difference in My Life

  • A Lifetime of Systems Thinking
    Adam Kahane

    Editor's Choice: Remembering Russell Ackoff

    This article is drawn from a speech given by Russell Ackoff at a Villanova University conference honoring his lifetime of work in systems theory and practice--and celebrating his 80th birthday. In the address, Russell, who died last month at the age of 90, reflects on what he enjoyed most about being a lifelong systems thinker. This article was reprinted in The Systems Thinker by permission of Plenum Press.

    When one reaches 80, one is considered to be ripe and ready for picking. Picking usually consists of the pickers asking the pickee to reflect back on the wisdom he has gained over his lifetime. This request is based on the false assumption that wisdom increases with age. The pickee is then expected to share with the pickers the bits of wisdom he or she may have accumulated. Unfortunately, my bag of wisbits is empty. Whatever I may have once possessed, I have dissipated in my writings.

    Pickers may also falsely assume that the clarity with which one can foresee the future increases with age. The fact is that whatever we can see clearly about the future we will take steps to prevent from happening. As Kenneth Boulding once said, If we saw tomorrow's newspaper today, tomorrow would never happen. Unfortunately, as you know, I have no interest in forecasting the future, only in creating it by acting appropriately in the present. I am a founding member of the Presentology Society.

    I also have no interest in reconstructing the past as I would like it to have been. I learned from it precisely because it wasn't what I expected, which also explains why I don't remember it. Furthermore, you cannot learn from my mistakes, only from your own. I want to encourage, not discourage, your making your own. Now where do these self-indulgent reflections leave me? Not surprisingly, where I want to be: discussing the most important aspect of life, having fun. For me there has never been an amount of money that makes it worth doing something that is not fun. So I'm going to recall the principal sources of the fun that I have experienced.

    Denying the Obvious
    I have very much enjoyed denying the obvious and exploring the consequences of doing so. In most cases, I have found the obvious to be wrong. The obvious, I discovered, is not what needs no proof, but what people do not want to prove. I have been greatly influenced by [satirist] Ambrose Bierce's definition of self-evident: "Evident to one's self and to nobody else." Here is a very small sample of the obvious things I have found to be wrong:

    Improving the performance of the parts of a system taken separately will necessarily improve the performance of the whole.
    False. In fact, it can destroy an organization, as is apparent in an example I have used ad nauseum: Installing a Rolls Royce engine in a Hyundai can make it inoperable. This explains why benchmarking has almost always failed. Denial of this principle of performance improvement led me to a series of organizational designs intended to facilitate the management of interactions: the circular organization, the internal market economy, and the multidimensional organization.


    We're celebrating 20 years of Systems Thinking in Action

    The 20th Annual Pegasus Conference

    November 8 - 10, 2010
    Boston, Massachusetts
    Marriott Copley Place Hotel

    Boston, 
Massachusetts "The 2009 Pegasus Conference was quite simply the best conference I have ever attended. This was partly due to the excellent facilities and professional manner in which organizational staff orchestrated each minute detail; partly due to the excellent speakers and sessions; and--most important--partly due to the people. To be able to speak with a university director, a physician turned chief knowledge officer, several educators from the Netherlands, Chicago, and Eastern Canada--and so many more: That was a mind-blowing treat! Simply excellent."
    --2009 Pegasus Conference Participant Douglas Ross Leadbetter, M.Ed.


    Make connections that last a lifetime and build your skills for thriving in conditions of accelerating complexity. At the 2010 Pegasus Conference, keynote presenters Daniel H. Kim and Peter Senge will help us celebrate 20 years of Systems Thinking in Action by looking forward to the next frontiers for learning and leading.

    A call for proposals will be published in January. Stay tuned for more program details as they become available.

    When you register before December 31, you save $700 off the full conference rate. Even lower rates available for teams of four or more. Call 1-781-398-9700 for more information.


    A Teacher Who Made a Difference in My Life

    Learning Linksby Adriano Pianesi, from the Leverage Points blog

    At the beginning of my session at the 2009 Pegasus Conference, "The Learning Construction Site: Unlearning and Rebuilding New Knowledge," I asked attendees to write down the name of a teacher who had made a difference in their lives. Because the session focused on good practices for making learning relevant to learners, I wanted participants to reflect on their experiences and share what they perceived as the observable behaviors that made that person successful. When we separate behaviors from personality, we realize that anyone can learn effective teaching practices. People's reflections are captured here.

    One participant from China mentioned "Albert Einstein" as his most significant teacher. He went on to say, "In a dictatorship, I never had a teacher who made a difference in my life. So my inspiration to learn came from reading the books of Albert Einstein."

    I had done this learning task in my workshop for years. This was the first time that I was confronted with the fact that the horror of a totalitarian regime might rob people even of the basic nurture for the soul that is the inspiration that comes from a great teacher. It takes courage to learn under those conditions. I never realized how this learning task was in fact asking people to share how courageous individuals can shape and inspire our own courage.


    Opening to Power and Love at Work
    Adam Kahane

    A 90-Minute live webinar with Adam Kahane

    Getting Unstuck:
    Solving Tough Problems Through Power and Love

    "Power" and "Love" are words that we don't hear very often at work. But these words represent forces that are constantly at play in dynamic human systems. We feel them when tensions arise between an organization's drive to pursue its mission and its desire to maintain the economic, social, and environmental sustainability of the system it's operating in. We feel them when an individual struggles to choose between advancing his or her own agenda and serving the needs of the team.

    In this session, internationally acclaimed facilitator and author Adam Kahane will draw on his extensive experience with some of the world's most complex and vital change initiatives to offer practical guidance on effectively balancing the dual forces of power and love in your work.
    Learn more and register...

    Worth A Thousand Words: Seeing Problems Through Causal Loop Diagrams

    Greg HennessyCausal loop diagrams (CLDs) are powerful tools for diagnosing organizational problems and identifying the places where your change efforts are likely to be most fruitful. In this recorded webinar, Greg Hennessy highlights key steps in developing a systemic strategy and demonstrates tools and techniques for implementing that strategy.

    Order #WEB0904 $109.00

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    "We do not grow absolutely, chronologically. We grow sometimes in one dimension, and not in another; unevenly. We grow partially. We are relative. We are mature in one realm, childish in another. The past, present, and future mingle and pull us backward, forward, or fix us in the present. We are made up of layers, cells, constellations."
    --Anais Nin

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