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FREQUENTLY
ASKED QUESTIONS
The following is a compilation of frequently
asked questions. We will continue to add to the entries.
GENERAL
1. How do I submit a book proposal to
Pegasus?
2. How do I submit an idea for an Innovations
in Management Series volume?
3. How do I write an article for The
Systems Thinker® newsletter?
4. How do I get my published book offered
for resale in Pegasus's catalog?
5.
How do I obtain the rights to translate
one of your titles?
6. How can my
organization become a distributor or reseller of your products?
EVALUATION/EXAMINATION, DESK, AND REVIEW COPY REQUESTS
7. Does Pegasus provide EVALUATION/EXAMINATION copies
to educators and trainers for books that it publishes?
8. Does Pegasus provide DESK copies to
instructors for books that it publishes?
9. Does Pegasus provide REVIEW copies
to book reviewers for books that it publishes?
NEWSLETTERS
Purchasing and Distributing Articles
10. How can I purchase an
article published in The Systems Thinker?
11.
Can I distribute copies of an article
from The Systems Thinker?
12.
How can I purchase an article
from The Systems Thinker that is not available for
sale through the web site?
13.
Can I distribute copies of an
article from Leverage Points?
Subscription Rates
14. What are the current
subscription rates for The Systems Thinker and Leverage
Points?
15. How do I get a site license to The
Systems Thinker?
16.
What is the Library subscription
rate for The Systems Thinker?
17. Are back issues of The
Systems Thinker available?
Payment and Delivery
18. Is payment required with order?
19. Do you accept electronic
payments?
20. What currency are your rates quoted
in?
21. What are the delivery options for
The Systems Thinker and Leverage Points?
22. How long does it take to begin receiving
issues of The Systems Thinker after I subscribe?
23. What is your cancellation policy?
24. Are claims accepted, and do they
have to be submitted within a certain period?
PLACING ORDERS, PAYMENTS, AND SHIPPING
25. What if I forget my password?
26. How can I place an order?
27. Do you offer volume discounts for
online orders?
28. Can resellers order over the web?
29. Will I pay sales tax?
30. May I use my Pegasus merchandise
certificate or discount priority code for online purchases?
31. What are your payment options?
32. Do you have express checkout?
33. How will my order be shipped? Can
you ship internationally?
PROBLEMS
WITH ORDERS
34. How can I check on the status of
my order?
35. Can I return or exchange my purchase?
36. What if I need to cancel an order?
ADDITIONAL DETAILS
37. Can you send me a catalog?
38. Can I be sure that this is a
secure site?
39. What is your privacy policy?
40. How can I contact Pegasus Communications,
Inc.?
1. How do I submit a book proposal to Pegasus?
Answer: Contact our editors at editorial@pegasuscom.com.
Send us as much information as you can about the project: intended
audience/market, purpose of the book, preliminary table of contents,
sample chapters, an analysis of the project's unique, compelling
features, analysis of how the project compares with existing
books, and your thoughts about the possible production values
of the project (number of pages, hardcover vs. softcover, whether
there will be illustrations, etc.). Top
2.
How do I submit an idea for an Innovations in Management
Series volume?
Answer: Contact our editors at editorial@pegasuscom.com
to receive a copy of the IMS Author's Guide or to explore
your idea. If you already have a working draft, e-mail it
to Janice Molloy or mail a hard copy to her attention at
our address at One Moody St., Waltham, MA 02453. Top
3.
How do I write an article for The Systems Thinker®
newsletter?
Answer: Contact Managing Editor Janice Molloy at janicem@pegasuscom.com,
to request a copy of the writers' guidelines for our newsletters.
If you have a working draft already, e-mail the text file
to Janice or mail a hard copy to her at our address at One
Moody St., Waltham, MA 02453–5339. Top
4.
How do I get my published book offered for resale in Pegasus'
catalog?
Answer: Send a review copy of the book to Ginny Wiley,
along with any written materials describing its scope and
unique features, to Pegasus Communications, One Moody St.,
Waltham, MA 02453–5339. Top
5. How do I obtain the rights
to translate one of your titles?
Answer: E-mail subrights@pegasuscom.com
with the details of your request and we will be happy to get
back to you. Top
6.
How can my organization become a distributor or reseller of
your products?
Answer: E-mail sales@pegasuscom.com
with the details of your request and we will be happy to get
back to you. Top
EVALUATION/EXAMINATION,
DESK, AND REVIEW COPY REQUESTS
7.
Does Pegasus provide EVALUATION/EXAMINATION copies to educators and trainers
for books that it publishes?
Answer: Pegasus offers a free 30-day evaluation period
to educators and trainers who are considering a book for adoption.
Please send a credit card number along with your request;
we'll only bill you if the book isn't returned at the end
of the trial period or if it is returned in unsaleable condition.
To request an examination copy, send a fax on appropriate
letterhead to Examination Copy Request at 1-781-894-7175.
Top
8. Does Pegasus provide DESK
copies to instructors for books that it publishes? Answer:
Pegasus provides one free copy for instructors who order
a minimum of 10 copies of an adopted title through the bookstore.
To order desk copies, use campus letterhead and send an
e-mail to Desk Copy Request at reviewcopy@pegasuscom.com,
or fax to 1-781-894-7175. All desk copy requests must be
accompanied by either a copy of your bookstore's purchase
order indicating quantity and the date of order or a copy
of your requisition to the bookstore. Top
9. Does Pegasus provide REVIEW
copies to book reviewers for books that it publishes? Answer:
Pegasus will send you a review copy of one of our books
for review in a journal, newsletter, or other media. Please
mail or fax your request on appropriate letterhead and include
the following information:
• Name of the journal, newsletter, or other media
• Title and author of the book
• Where the book should be sent and to whom
We also ask that you send us a copy of the published review.
Address your request to: Pegasus Communications, One Moody
Street, Waltham, MA 02453-5339, Attn: Review Copy Request;
or e-mail your request to reviewcopy@pegasuscom.com;
or fax it to 1-781-894-7175. Top
NEWSLETTERS
Purchasing and Distributing Articles
10. How
can I purchase an article published in The Systems Thinker?
Answer: To browse articles available for
purchase in PDF format, go to our web site www.thesystemsthinker.com,
scroll down until you see "Purchase articles," and
"Click here" to see a list of PDFs. The price of
an individual article is $6.00.
To
search for an article by title or author, click "Search
author/article database," click the link "Go to
the search page," and type in the author or title.
You will be taken to the article's description page. Click
on the title, and if the article is available for purchase
online, you will be taken to our shopping cart. Top
11.
Can I distribute copies of an article from The
Systems Thinker?
Answer: You cannot distribute PDFs of an
article, but you can distribute paper copies. You must first
own a copy of the article (see #10 for instructions). Then
you can purchase rights through the Pegasus shopping cart.
For your convenience, the link to purchase rights to make
paper copies appears at the end of the description of every
PDF article that is for sale in the Pegasus shopping cart.
The charge is $2.50 per copy. Top
12.
How can I purchase an article from The Systems Thinker
that is not available for sale through your web site?
Answer: Articles not available in PDF
format can be obtained in paper format for a fee by e-mailing
permissions@pegasuscom.com.
Top
13.
Can I distribute copies of an article from Leverage
Points®?
Answer: Each issue of Leverage Points
can be freely forwarded by e-mail in its entirety without
written permission from Pegasus Communications. Any content
in the actual Leverage Points issue can be reproduced
or excerpted for another publication with written permission
from Pegasus Communications. The full-length Face-to-Face
interviews can be freely distributed as paper copies or forwarded
as links with written e-mail permission from Pegasus Communications.
To obtain permission, e-mail permissions@pegasuscom.com.
Any
articles from The Systems Thinker that are linked to
Leverage Points will be available for free for three
months. During those three months, readers will not be charged
for forwarding the article link to other people; however,
if readers want to distribute paper copies of the article,
they need to pay a right-to-copy fee of $2.50 per copy. After
three months, the articles will be de-linked from Leverage
points and made available for sale on the Pegasus web
site. Top
Subscription
Rates
14.
What are the current subscription rates for The Systems
Thinker and Leverage Points?
Answer: Currently
we are offering a special promotion rate of $109 to new
subscribers to The Systems Thinker. Subscribe at
www.thesystemsthinker.com.
Leverage Points is free and can be viewed at www.pegasuscom.com/levpoints/lp.html.
Top
15.
How do I get a site license to The Systems Thinker?
Answer: An organization site license to
The Systems Thinker is an agreement that entitles an
organization to receive 10 issues of The Systems Thinker
(a one-year subscription) in PDF format and to place them
on ONE intranet for use by staff of an organization. If you
are planning to order more than 9 print copies, you might
want to consider purchasing a site license. Organization members
can then read summaries of each article, view each issue instantly
on screen using the free Adobe Reader software (we recommend
the most recent
full version), and/or print a paper copy. The cost of
an annual site license is $1,000.
We
also offer site licenses for back volumes of The Systems
Thinker for Volumes 10 through 18, which you can purchase
in PDF format on a CD-Rom (for more information visit www.thesystemsthinker.com).
To
purchase a site license, call our Sales Department at 781-398-9700
or e-mail sales@pegasuscom.com, and we will be happy to get
back to you.
Top
16.
What is the Library subscription rate for The Systems Thinker
?
Answer: $189 per year. Top
17. Are back issues of The
Systems Thinker available?
Answer: Yes. You can purchase a CD-Rom of back issues
of Volumes 10–18 in PDF format.
For details, go to www.thesystemsthinker.com.
Top
Payment
and Delivery
18.
Is payment required with newsletter orders?
Answer: Credit card or check payments with orders are
preferred; however, we will bill you if you prefer. Top
19.
Do you accept electronic payments?
Answer: Yes, with a faxed notice. All transfer fees are
the responsibility of the subscriber or purchaser and may
not be deducted from the payment. Top
20.
What currency are your rates quoted in?
Answer: U.S. dollars Top
21.
How are The Systems Thinker and Leverage Points
delivered?
Answer: The Systems Thinker is delivered
in PDF format by e-mail. The issue is viewable using the free
Acrobat Reader (we recommend 6.0 or higher; it is downloadable
from Adobe for free). Each issue arrives mid-month. Leverage
Points is delivered at the end of each month by e-mail.
Top
22.
How long does it take to begin receiving issues of The
Systems Thinker after I subscribe?
Answer: Subscriptions are processed immediately and,
depending on where you fall in the cycle, you can expect to
receive your first issue in 2–8 weeks. Top
23.
What is your cancellation policy for The Systems Thinker?
Answer: If you are not satisfied with The Systems Thinker,
you can cancel your subscription at any time and receive a
pro-rated refund or credit for the un-used portion. Top
24.
Are claims accepted, and do they have to be submitted within
a certain period?
Answer: Yes. Claims for undelivered issues are accepted.
Please submit them in writing within 30 days of loss. Top
PLACING
ORDERS, PAYMENTS, AND SHIPPING
25.
What if I forget my password?
Answer: We'll help you get back on track with our
password reminder.
26. How can I place an order?
Answer: Using our online shopping cart makes ordering
easy. For detailed information go to the How
To Order page. Top
27.
Do you offer volume discounts for online orders?
Answer: Not at this time, but we're eager to work with
you. Volume discounts are available for orders of 5 or more
of a single item. Please call 800-272-0945 or 781-398-9700,
or send an e-mail to customerservice@pegasuscom.com
for further details. Top
28. Can resellers order over the web?
Answer: Not at this time, but we're eager to work with
you. Please call 800-272-0945 or 781-398-9700, or send an
e-mail to customerservice@pegasuscom.com
for further details. Top
29. Will I pay sales tax?
Answer: Yes—if your package is being shipped to
Massachusetts or Canada, the appropriate pre-shipping
sales tax will be added to your order. Top
30. May I use my Pegasus merchandise certificate
or discount priority code for online purchases?
Answer: Yes. Put the number of the certificate or the
code in the Priority Code box on your Check Out page. Your
discount will not appear on your Order Confirmation page but
will be credited when we bill your charge card. Your adjusted
total charge will appear on your invoice. Top
31. What are your payment options?
Answer: Pegasus accepts Visa, MasterCard and American
Express for online orders. Top
32. Do you have express checkout?
Answer: Sorry, not yet. Top
33. How will my order be shipped?
Can you ship internationally?
Answer: Please refer to the How
to Order page. Top
PROBLEMS WITH ORDERS
34. How can I check on the status of
my order?
Answer: Send an e-mail to customerservice@pegasuscom.com
and mention your order number or your confirmation code. Top
35. Can I return or exchange my purchase?
Answer: Please contact Customer Relations at 1-800-272-0945
for return information and shipping directions. Top
36. What if I need to cancel an order?
Answer: Pegasus will make every effort to cancel your
order if you notify us quickly enough. Please call 1-800-272-0945
or e-mail customerservice@pegasuscom.com.
Top
ADDITIONAL
DETAILS
37. Can you send me a catalog?
Answer: We will be glad to. Please make the request
on our Guestbook page. Top
38. Can I be sure that this is a secure
site?
Answer: Our Shopping Cart uses a Verisign certificate
to ensure encryption of your order. Information about your
order is also encrypted throughout the online order and data
transfer process. Top
39. What is your privacy policy?
Answer: Please review our Privacy
Policy statement. Top
40.
How can I contact Pegasus Communications, Inc.?
Answer: Write to Pegasus Communications, One Moody
Street, Waltham, MA 02453–5339, or send an e-mail to
info@pegasuscom.com, or call 1-781-398-9700. Also, you can
refer to About Pegasus for information
about contacting specific departments. Top
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