HOW TO ORDER

Overview

This site features an online Shopping Cart that enables you to purchase products securely with your credit card. You can also order by calling 800-272-0945 / 781-398-9700 or by faxing 781-894-7175. If you prefer, you can send an order by e-mail to orders@pegasuscom.com. Be sure to have the product title, order number, and quantity of each item you wish to order, along with payment information, when you call or include this information in your fax. Our Customer Relations staff is available by phone or fax Monday through Friday from 9:00 a.m. to 5:00 p.m.


To order online using our secure Shopping Cart

The Shopping Cart is simple and easy to use. Security is achieved by our use of the industry standard Digital ID from Verisign. Whenever you are on a secure page (as signified in your browser by the appearance of a padlock or a key icon), just double click the icon to view our certificate.

If you are a new visitor, we strongly encourage you to browse the site a little before you begin shopping. The Product Gallery (just click "Products" on the top menu bar) provides an overview of the different categories of products we offer and introduces you to all of the special series within each category. From any of these pages you can link to descriptions of a wide variety of individual items or groups of items.

Currently, the Shopping Cart does not permit you to order more than 4 of any single item. This is due to temporary technical limitations related to calculation of appropriate volume discounts. The following chart shows our usual volume discount schedule, which applies to most Pegasus-published items.

5–19 copies          10%
20–49 copies        20%
50–149 copies      30%
150–299 copies    40%
300+ copies         50%

If you wish to order 5 or more of any single item, please contact our Customer Relations Department at 1-800-272-0945. They will be happy to assist you with your order.

The Shopping Cart also features a powerful product search function. You can call up this function by clicking on the Search and Order button on any page in the site. There are many ways to search the product database, and we encourage you to experiment. The more you learn about searching, the more you will enjoy the site.

When by either browsing or searching you find an item you want to order, simply adjust the item quantity that appears in the drop-down box at the top of the page (the default quantity is 1) and click the "Add to Cart" button at the top of the page. When you click Add to Cart, you will go to the Shopping Cart view, which will now show that item, along with any other items you may previously have added. To shop more, just click the "Continue Shopping" button or the "Search and Order" button. Repeat this process to add more items to the cart.

When you have added all of the items you want to order, click "Check Out" and you will go to the "Check Out Log-In" area. If you are a first time user, click on "New User." We strongly recommend that you use your e-mail address as your username. Then you will be asked to complete your billing, shipping, and payment information, and to create and confirm your password (write it down for future reference!). When you have verified that your entries are correct, click the "Register" button at the bottom of the page.

If you are a returning user, just enter your username and password and click "Log In." You have an option of checking "Save Username" if you would like this convenience. If you check the box, your username and password will automatically be filled in the next time you come to the site and check out.

On the "Check Out" page, verify that your personal information and your order are exactly as you want them. When you are sure the information is correct, click the "Submit Order" button at the bottom of the page. Then you will see the "Order Confirmation" page. This page confirms that your order has been entered (if you do not see this screen, your order has not been placed--please call Customer Service at 800-272-0945 or 781-398-9700 or e-mail customerservice@pegasuscom.com). This page also assigns a confirmation code to your order. PLEASE PRINT THE ORDER CONFIRMATION PAGE. It is your record of the transaction.

International Customers (Zone 5) : If you place an order that includes products that require shipping (orders for Conference registrations and Newsletter subscriptions only DO NOT require shipping), your Check Out and Order Confirmation pages will not show any shipping or handling charges. All orders are shipped as educational materials; any customs or duties are the buyer's responsibility. Please contact our Customer Relations Department for actual shipping costs.

If you have any questions about your order or need to cancel an order, please contact Customer Relations at 800-272-0945 or 781-398-9700.

PRICING

Unless otherwise stated, prices listed are in effect through 6/30/07.

PAYMENT

Prepayment or a hard-copy purchase order is required for all orders. Pegasus accepts VISA, MasterCard, American Express, or checks drawn in US dollars. Please call for details if you wish to use a wire transfer.

RETURNS: SATISFACTION GUARANTEED

Please inspect your order upon receipt. We fully guarantee all our materials and want you to be as pleased with your purchases as we are to serve you.

Individuals may return goods within 30 days for a full refund; all items must be in saleable condition, and return authorization is required as Pegasus cannot accept unauthorized returns. Products purchased under our Reseller’s Discount Schedule are not returnable.

If you have an item to return, please contact our customer relations department and supply the following information:

• Account and/or invoice number(s)
• Item(s) being returned (order codes and titles)
• Reason(s) for return

A customer relations representative will provide instructions and adjust your account.


SHIPPING & HANDLING

Orders are shipped promptly from Waltham, MA; standard shipment is via UPS Ground, but Express Delivery is available for all orders. Please contact our Customer Service Department for shipping and handling charges on volume orders.

Shipping Rates:

Books, Booklets, Audios, Videos, & Software
Within the Continental U.S.
$6.00 for the first item and $1.50 for each additional item
Please allow up to two weeks from receipt of order.

Alaska, Hawaii, US Territories, Canada & Mexico,
$8.00 for the first item and $1.50 for each additional item
Please allow three to six weeks from receipt of order.

Exceptions: Individual Pocket Guides--$.50 each
Individual Learning Packages--$10.00 each

Outside North America
(See International Customers above) All orders are shipped as educational materials; any customs or duties are the buyer's responsibility. Please contact our Customer Service Department for actual shipping costs.